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GuideWell’s 2025 Impact Report Charts a Path Towards a More Connected, People‑Centered Health System3/24/2026 GuideWell, a leading not‑for‑profit health services company, today released its annual Impact Report, Empowering People for Better Health, a roadmap for building a more affordable, accessible, and people‑centered health system for the millions of individuals and families it serves across Florida, Puerto Rico, and the U.S. GuideWell includes several key entities: Florida Blue, the leading health insurance company in Florida; Florida Blue Foundation, its philanthropic affiliate; Triple-S Management, a leading health care service company in Puerto Rico; and Fundación Triple-S, its philanthropic affiliate.
With rising costs and economic pressures affecting families nationwide, GuideWell made affordability a central focus of its 2025 efforts through an integrated approach that included cost-saving technologies and innovations, personalized care navigation, no-cost preventative care and wellness programs, easier-to-understand pricing and billing, choice and flexibility in coverage options, new outcomes-based care partnerships, and targeted community investments. The report also details how GuideWell is advancing its mission through collaboration, responsible use of AI, expanded access to care, workforce development programs, and investments that empower its members and strengthen communities. The 2025 Impact Report highlights significant progress in building a more connected and seamless care experience, including: ● Advancing value‑based care models in Florida that reward providers for keeping people healthy. ● Educating members in Florida about policy changes to help them prepare for Open Enrollment. ● Providing 24.8 million meals through food security grantees and contributions to food banks in Florida, Texas, and Puerto Rico. ● Introducing MiConsulta MD, an innovative tech‑enabled care experience designed to tackle health care access challenges in Puerto Rico. ● Awarding $325,000 in grants to 13 nonprofits in Puerto Rico dedicated to reducing social isolation and loneliness. ● Contributing $24 million in charitable giving to address Social Drivers of Health and other factors that strengthen local communities in Florida and Puerto Rico. ● Enhancing digital and AI‑enabled tools that help Florida Blue members find doctors, access ID cards, make payments, and receive personalized support — earning an 80% member satisfaction rate. “This is a pivotal moment for GuideWell to step forward with purpose,” said Brian Pieninck, president and CEO of GuideWell. “We are building a future where care is more connected and more personal — where technology amplifies human touch, and people feel supported in the moments that define their lives.” This is GuideWell’s fifth consecutive year releasing its impact report. While it features initiatives and solutions implemented in 2025, it reflects a new chapter for the company – one that is defined by creating a more affordable and efficient health care system that empowers people for better health. For more information and to view the full report, visit GuideWell.com/impact-report.
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