City Hall to Remain Open, City Hall Annex to Close

3/20/2020

Due to COVID-19 (Coronavirus) CITY HALL ANNEX located at 551 3rd St. NW will close to the public Monday, March 23 until further notice. Departments working out of the facility including Utility Customer Service and Human Resources will continue to operate and provide services to citizens.

Utility Customer Service operations continue as follows:
To make a payment, customers can:

Place checks and Money Orders in the Dropbox in the City Hall Annex parking lot.
Pay online with a debit or credit card at www.mywinterhaven.com
Mail to: Winter Haven Utilities Office, PO Box 2277, Winter Haven, FL 33883.
Online Utility Portal - https://wh2o.mywinterhaven.com/portal/
Mobil App - download "WH2o" in Google Play or Apple Store.
Call the 24HR Interactive Voice Response at 1-855-270-3592. This allows customers to make payment anytime with credit or debit card.

To submit an application for new service or to transfer service:

Customers can still send applications for new service and transfers via Email ([email protected]) or Fax 863-298-7870

Staff can be contacted at 863-291-5678, Monday through Thursday from 7:30 a.m. – 5:30 p.m., and Friday from 7:30 a.m. – 5 p.m. or email at [email protected]

NOTE: Disconnections for non-payment and late fees have been suspended until further notice.

Human Resources (HR) operations continue as follows:

Those with an employment application can drop it in the utility payment drop box in the parking lot.
Staff is available by phone 863-291-5650 Monday through Friday from 8 a.m. – 5 p.m. or by email at [email protected]. They are ready to assist with any HR related questions or requirements in an applicant’s job search process.

City Hall will remain open.

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City Hall to Remain Open, City Hall Annex to Close

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