Job Opening: Winter Haven Concierge and Customer Service Representative

8/21/2019

Position:
Winter Haven Concierge & Customer Service Representative

Position Type:
Part-time Position – up to 30-Hours Per Week

Job Location:
401 Ave B NW, Winter Haven
Chamber 1st Floor Lobby

Reports to:
Marketing Coordinator

Job Objective:
The primary focus of this job is to provide exemplary customer service to the residents, visitors and businesses in Winter Haven. This includes but is not limited to answering phone and internet inquiries, addressing walk-in guests questions and doing research to assist the customers. This position may include diversified administrative/secretarial duties to the Chamber and to a more limited extent, our tenants Main Street Winter Haven and WHEDC.

Duties/Responsibilities:

Greets the public, visitors and Chamber members. Distributes information requests received via phone, walk-in, e-mail and website. Maintains statistical log of requests. Gathers and processes materials from information requests for mailing. Responsible for the maintenance of lobby materials.
Must be comfortable interacting with strangers in person and by phone and finding the answers to a large variety of questions/requests using Chamber resources and the internet. Must be willing to learn about our members and what services they provide. Must be comfortable speaking on the phone for a large portion of the day to a wide variety of people.
Must stay informed as to what is happening in the Winter Haven/Polk County community.
Maintains and updates online Chamber and community information lists, community events calendar and the monthly featured events on the website.
Processes and delivers outgoing and incoming mail on a daily basis.
Records all checks and cash from mail and lobby daily and provides reports to VP of Finance for reconciliation. Maintains and processes the online payments. Handles monthly invoicing of membership renewals and assists in monthly membership oriented tasks.
Inputs changes to Membership database and processes new member applications at request of VP of Member Services.
Assists the President/CEO, Vice Presidents and Marketing Coordinator as assigned.

Pay rate (hourly) : $10 per hour

Skills & Educational Requirements:
High School diploma required. Exceptional interpersonal skills and positive attitude are essential. Must have excellent oral and written communication skills. Must be proficient with computer skills including but not limited to Word, Excel and the ability to find information online quickly. Must be detail oriented, organized and a self-starter. A true love of the Winter Haven community is a big plus!

Please send your resume to [email protected] with "Job Opening" in the subject line.

3 Comments

Kendall Katina

8/22/2019 12:13:40 pm

I’m interested in a job 595-6605

Katie Worthington

8/22/2019 12:15:52 pm

If you are interested in the position you will need to send your resume to [email protected]. Thank you.

Bryant Grant Sr.

8/29/2019 02:45:28 pm

Notify me of any updates

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Job Opening: Winter Haven Concierge and Customer Service Representative

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