Patients seeking urgent care services for non-life threatening conditions have a convenient new option to consider: wait at home instead of the waiting room. Launched February 1, 2017, Urgent Care Cypress, located in Winter Haven, and Urgent Care Poinciana, in Kissimmee, are now offering Online Check-in—a service intended to enhance patients’ overall experience by giving them more control of the process.
“This service can be extremely helpful for a parent with a small child, or for someone who is bringing in an elderly relative who is concerned about exposure to germs and viruses in the waiting room,” says Craig Glaser, M.D., Medical Director of both urgent care centers. “We expect this service to be especially popular during flu season or when there is a high incidence of contagious viruses.”
Here’s how Online Check-in works:
· Visit www.CypressWalkIn.com/CheckIn and select an Urgent Care location.
· Choose a projected treatment time based on current wait time and complete a brief online form.
· You have the option to receive a text to remind you when you are close to your chosen treatment time.
· When you arrive at the urgent care center, staff will be expecting you and strive to see you within 15 minutes of your projected treatment time.
· If there is a spike in patient traffic, staff will notify you via text with a new projected treatment time.
Individuals who use Online Check-in aren’t seen ahead of patients already in the waiting room; rather, their names are added to the treatment list based on the time they checked-in online. If they want to arrive after work or run an errand before stopping into the urgent care, they can also reserve a time further out that fits their schedule. Unless an individual’s illness or injury requires expedited care, patients are treated in the order they registered.
Online Check-in does not allow patients whose symptoms indicate a life-threatening or debilitating medical condition to use the service. For a medical emergency, they are directed to call 911 or to go to the nearest emergency department immediately.
“We know everyone’s time is limited and valuable, which is why Online Check-in is such a valuable tool,” says Glaser. “Mobile devices allow individuals to reserve a time online from anywhere…the soccer field, the daycare center, work or home—making the service easy and convenient to use.”
In case of a life-threatening emergency, call 911 or go to the nearest Emergency Department as soon as possible.
About Urgent Care Cypress and Urgent Care Poinciana
Urgent Care Cypress and Urgent Care Poinciana are urgent care facilities serving Polk and Osceola Counties. Both Urgent Cares are staffed by primary care physicians and a bilingual staff who will see you with no appointment required. Treatments for everything from sprains and cuts to earaches and the flu are available seven days a week, including holidays. Occupational health services, drug screens, immigration physicals, and lab and imaging services are also available. Urgent Care Cypress and Urgent Care Poinciana are affiliates of Heart of Florida Regional Medical Center. Heart of Florida Regional Medical Center is owned in part by physicians. For more information, visit www.CypressWalkIn.com.
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