The Results Companies to Hire for 164 New Jobs

8/3/2016

Chamber member The Results Companies has started a major hiring expansion hoping to fill 164 new jobs in their Winter Haven location on Recker Highway. The Results Companies is a global firm that operates customer care and sales centers (call centers) around the world for many well-known brands.

They are looking to expand both their Customer Service Representative Team as well as their Sales Team. Continue reading to learn more about the available jobs.

Customer Service Representative:
Position Overview
The Results Associate assists customers and prospective customers with service, billing and technical concerns via email, phone, or chat, in accordance with The Results Companies policies and procedures. The Results Associate is responsible for taking appropriate action in providing quality and efficient customer service to customers, investigating account issues, responding to general inquires and following up with the customer.

Responsibilities:

Uses multiple computer applications to respond to customer needs
Assists customer with basic troubleshooting and questions regarding product or account issues
Documents customer calls in the database system; including resolutions, issues, and general notes
Attends continuous training on product and procedural updates
Maintain, at a minimum, target levels of productivity and performance
Helps maintain a good team and working environment by assisting fellow employees and participating constructively in meetings
Ability to multitask; listening, inputting data, providing solutions, navigating through various screens while applying customer satisfaction techniques

Qualifications

Must have excellent communication skills
Previous customer service or call center experience preferred
Proficient typing and computer navigation skills: typing speed of 25 WPM
Superb listening, probing, negotiation and de-escalation skills needed
Must be able to train full time

Requirements

High school diploma or equivalent
Must be 18 years of age or older and eligible to work in the United States
Must be able to pass a criminal background screening as specified under The Results Companies guidelines

Benefits include, but are not limited to:

Health care benefits
Bonus incentives
Strong leadership
Opportunities for advancement within our global organization
Business Casual Dress Environment
Fun and relaxed working environment
Employee referral bonuses
Paid training

Click here to apply for this job

Customer Service Representative - Bilingual
Duties and Responsibilities:
Provide customer service utilizing the appropriate/required scripting and quality assurance criteria while responding to member and provider inquiries such as claim and benefit status in a timely and professional manner.

Responds to callers via telephone while meeting all corporate guidelines and performance standards
Maintains current and ongoing product knowledge post training in order to provide:
- Customer experience as reflected in customer satisfaction scores, quality and monthly assessment scores
- Education of new members and re-education of existing members regarding health plan procedures and benefits
Logs, tracks and appropriately documents all issues utilizing online systems in accordance with all applicable guidelines, requirements and procedures

Qualifications:

Bi-lingual English/Spanish.
Six months of call center experience or similar work experience required
High school diploma or equivalent
Ability to accommodate a flexible schedule as needed throughout the duration of employment
Ability to multi-task (i.e., talk & type) in a fast-paced, performance-metric-driven environment. Able to handle multiple call types as the agent is cross trained
Written and verbal communication skills
Ability to analyze and interpret instructions (verbal and written)
Computer skills with the ability to use numerous workstation applications at the same time and navigate various screens while employing customer satisfaction techniques
Customer service and organizational skills
Typing test required

Click here to apply for this job

Sales Representative:
Position Overview:
The Sales representative assists customers and prospective customers with service, billing and technical concerns via email, phone, or chat, in accordance with The Results Companies policies and procedures. The Sales representative is responsible for providing quality and efficient sales presentations to customers and prospective customers, investigating account issues, responding to general inquires, and following up with the customer.
Duties and Responsibilities:

Offering existing customers continued service on their current subscription and product upgrades
Provide high quality and efficient sales presentations to customers
Maintain, at a minimum, target levels of sales, productivity and performance
Document customer interactions and account resolutions
Contribute to the team environment by assisting fellow employees and participating constructively in team meetings
Ability to multitask; listening, inputting data, probing, providing solutions, navigating through various screens while applying customer satisfaction techniques

Qualifications:

Six months Sales or Sales Retention experience preferred
Superb listening, probing, negotiation and de-escalation skills
Good typing and computer navigation skills; Typing speed of 25 WPM
Previous customer service experience a plus
Must be able to train full-time

Requirements:

High school diploma or equivalent
Must be 18 years of age or older and eligible to work in the United States
Must be able to pass a criminal background screening as specified under The Results Companies guidelines

Benefits include, but are not limited to:

Healthcare benefits
Bonus Incentives
Opportunities for advancement within our global organization
Business casual dress evironment
Fun and relaxed working environment
Employee referral bonus
Paid training

Click here to apply for this job

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The Results Companies to Hire for 164 New Jobs

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